Essex County Virginia

Hotline Mandated Reporter Portal

Posted on 11/12/2020

Essex County Social Services Department introduces the Hotline Mandated Reporter Portal. Created by the Virginia Department of Social Services’ (VDSS) Division of Family Services (DFS), this portal provides a streamlined and easily accessible way for Mandated Reporters in Virginia to submit reports of suspected child abuse and neglect. The portal can be accessed at Please visit for an infomercial that provides an overview of the new portal.


The Local Departments of social services (LDSS) are responsible for receiving reports of child abuse and neglect; determining the validity of CPS reports; and providing services that enhance child safety and prevent further abuse and neglect.  VDSS operates a 24/7 CPS Hotline that performs the intake function for LDSS on a full-time basis for some agencies and after business hours and on holidays for others. Now, we are offering this streamlined, user-friendly portal to ensure timely receipt and follow up for reports of suspected abuse and neglect. 

Benefits of the Mandated Reporter (MR) Portal include: 

  • Reduced wait time for mandated reporters making a report; online offers a quicker option to file a report.
  • Mandated Reporters create a secure account, which will minimize the amount of time needed in making subsequent reports.
  • Information is entered by the mandated reporter, which increases the accuracy of the reporter's account of what happened.

Information about the Portal:

  • Data from the MR Portal is "transmitted" to OASIS and processed by VDSS Hotline staff.  
  • Stakeholders' input was utilized in the development and design of the portal. 
  • The portal is intuitive and user friendly.
The portal contains helpful resources.